RETURN OF GOODS
The buyer has the right to return goods without giving a reason within 100 days, and is obliged to transport the goods at their own expense to the address below. The buyer is only responsible to the seller for a reduction in the value of the goods that arose from handling the goods in a manner other than necessary to handle them in accordance with their nature and properties. This does not apply if the seller has not provided the buyer with information pursuant to Section 1820(1)(f). The seller has the right to reimbursement of costs associated with restoring the goods to their original condition. (1) If the buyer withdraws from the contract, the money will be returned to them without undue delay, no later than fourteen days after withdrawal from the contract, all funds, including delivery costs, which the seller received from the buyer based on the contract, in the same manner. The purchased funds will be returned by other means only if the buyer agrees and if it does not incur additional costs for them. (2) If the buyer chose a delivery method other than the cheapest offered by the seller, the seller will reimburse the buyer for delivery costs corresponding to the cheapest offered method. (3) The seller will cover the costs associated with returning the goods if they did not inform the consumer of the obligation to bear these costs in accordance with Section 1820(1)(g). (4) If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer hands over the goods or proves that they have sent the goods to the seller.
COMPLAINTS OF GOODS
Responsibility for damage to the goods passes to the buyer upon receipt of the goods from the carrier. After receipt, always check the shipment carefully to ensure it is complete, the packaging is not damaged, and the contents match the order. Any missing items, damaged packaging, etc., should be immediately reported to the carrier at the time of receipt. For other discrepancies in the shipment, please inform us immediately by email ([email protected]), but no later than 48 hours after delivery. The goods are covered by a 2-year warranty period, which does not cover defects caused by wear and tear, improper handling, or mechanical damage. Complaints will be resolved without undue delay, no later than 30 calendar days from the date of complaint. The seller will issue the buyer a confirmation of the date and method of handling the complaint, including confirmation of any repair and its duration, or a written explanation of the rejection of the complaint. Send goods for complaint to the address below along with the order number and a detailed description of the defect. Without these details, the complaint cannot be processed and will be returned to the buyer.
If you do not agree with us in advance, please send complete packaging including accessories whenever possible. Return or complaint goods should be sent to:
Hungarian Trade Intermediaries s.r.o., Kaprova 42/14, 11000 Prague, Czech Republic
Out-of-Court Consumer Dispute Resolution
In the event that a consumer dispute arises between the seller and the consumer from a purchase agreement or a service contract that cannot be resolved amicably, the consumer may submit a proposal for out-of-court resolution of such a dispute to a designated out-of-court dispute resolution body, which is the Czech Trade Inspection Authority.
Czech Trade Inspection Authority Central Inspectorate – ADR Department
Štěpánská 15, 120 00 Prague 2, Email: [email protected] Web: adr.coi.cz
These Terms and Conditions come into effect on 19.5.2024
